Returns & Exchanges

14-Day Return Window

You have 14 days from the date of delivery to request a return or exchange for eligible items. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

Eligibility Conditions

To be eligible for a return, your item must meet our pristine condition standards:

• Unworn & Unused: Items must be returned in their original, pristine condition, showing absolutely no signs of wear or use.
• Original Packaging: Footwear must be returned in the original, undamaged shoe box. The box must not be used as the shipping container.
• Tags Attached: All original tags and labels must remain attached.

How to Return

To initiate a return, please contact our client care team via WhatsApp or Email. Provide your order details, photos of the item, and the reason for the return.

• 1. Contact us at +355 69 468 9501 or info@kajmakamez.com.
• 2. Await approval and further shipping instructions from our team.
• 3. Securely package the item and hand it over to the designated courier. Note that the customer is responsible for return shipping costs unless the item arrived defective.

Refunds Processing

Once your return is received and inspected at our boutique, we will notify you of the approval or rejection of your refund. Approved refunds will be processed immediately via bank transfer or issued as store credit, depending on your preference.

Exceptions

Certain items are exempt from being returned due to hygiene or exclusivity. These include:

• Items marked as 'Final Sale'.
• Items that show clear signs of wear or damage after delivery.